Widerrufsrecht

Right to retract

You have 14 days from the date of receipt of your order to exercise your right of withdrawal. If you wish to return an item, please contact us by email or telephone. We will provide you with a returns form which you must complete and return to us with the item.

Non-returnable items

Certain items are not eligible for the right of withdrawal, in particular personalized products, hygiene products or products defective due to misuse by the customer.

Condition of returned item

Returned items must be in original condition, with original packaging and all tags. If the item is damaged or used, we reserve the right to refuse refund.

Return fees

Return costs are the responsibility of the customer.

Refund

We will refund the price of the returned item within 14 days of receiving your return. The refund will be made to the original payment method.

Communication

You will receive confirmation of receipt of your return by email. We will also contact you when your refund has been processed.

Contact

If you have any questions about our returns and refund policy, please contact us by email: contact@neosolvo.com, or by telephone 07 50 01 67 22