Delivery
Delivery delay
Your orders are shipped within 24 hours of order confirmation on business days. Delivery times vary depending on the delivery destination.
In general :
Metropolitan France: 2 to 3 working days
Other countries: 3 to 5 working days
Shipping costs
Shipments are limited to certain countries:
Germany, Austria, Belgium, Bulgaria, Croatia, Cyprus, Metropolitan France, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Shipping costs are announced on the product description sheet.
They are generally offered for shipments to France and Germany and €5 for other countries.
Return and Refund Policy
Right to retract
You have 14 days from the date of receipt of your order to exercise your right of withdrawal. If you wish to return an item, please contact us by email or telephone. We will provide you with a returns form which you must complete and return to us with the item.
Non-returnable items
Certain items are not eligible for the right of withdrawal, including personalized products, hygiene products or products that are defective due to improper use by the customer.
Condition of returned item
Returned items must be in their original condition, with original packaging and all tags. If the item is damaged or used, we reserve the right to refuse the refund.
Return fees
Return costs are the responsibility of the customer.
Refund
We will refund you the price of the returned item within 14 days of receiving your return. The refund will be made to the original payment method.