Delivery

Delivery delay

Your orders are shipped within 24 hours of order confirmation on business days. Delivery times vary depending on the delivery destination.

In general :

Metropolitan France: 2 to 3 working days

Other countries: 3 to 5 working days

Shipping costs

Shipments are limited to certain countries:

Germany, Austria, Belgium, Bulgaria, Croatia, Cyprus, Metropolitan France, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Shipping costs are announced on the product description sheet.

They are generally offered for shipments to France and Germany and €5 for other countries.

Return and Refund Policy

Right to retract

You have 14 days from the date of receipt of your order to exercise your right of withdrawal. If you wish to return an item, please contact us by email or telephone. We will provide you with a returns form which you must complete and return to us with the item.

Non-returnable items

Certain items are not eligible for the right of withdrawal, including personalized products, hygiene products or products that are defective due to improper use by the customer.

Condition of returned item

Returned items must be in their original condition, with original packaging and all tags. If the item is damaged or used, we reserve the right to refuse the refund.

Return fees

Return costs are the responsibility of the customer.

Refund

We will refund you the price of the returned item within 14 days of receiving your return. The refund will be made to the original payment method.